# What Customers Like About You, Vol. 1

By **David Freemantle**

- ISBN-13: 9781857882018
- Publisher: John Murray Press
- Format: Hardcover
- Pages: 310
- Published: 1 Dec 1998

## About this book

Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.

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