# Telephone Skills At Work, Vol. 1

By **Judith Fisher**

- ISBN-13: 9781556238581
- Publisher: McGraw-Hill Education - Europe
- Format: Paperback
- Pages: 100
- Published: 11 May 1993
- Language: en
- Categories: Management, Business & Economics, Training

## About this book

In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.

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