Management
Telephone Skills At Work
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- Dispatched from London Monday
- Tracked UPS delivery worldwideUsually arrives 10–16 Nov
- 30-day returnsHow returns work
- Format
- Paperback
- Pages
- 100
- Published
- 1993
- Publisher
- McGraw-Hill Education - Europe
About this book
The story
In today's technology-driven business world, there's an essential set of rules for using the telephone successfully.
This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.
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