# Crisp: Calming Upset Customers, Third Edition + CBT, Vol. 1

By **unknown author**

- ISBN-13: 9781423917489
- Publisher: Logical Operations Inc
- Published: 16 Feb 2006
- Language: en

## About this book

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.

---

Buy this book at [MyBookBandits](https://mybookbandits.com/books/9781423917489) — a new copy with worldwide UPS delivery.